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Hello, Community members.
Today we're happy to share our advancements in our agent mobility capabilities. Now agents will be even more empowered to take charge of their time management and truly achieve a work life balance.
Being able to plan and manage their time, regardless of location, is essential to the modern-day contact center employee. Our latest feature releases include the launch of our WFM app, Genesys TempoTM, for the iOS operating system and increased support for agents that sync their schedule with an external calendar. Additionally, a "location" field option allows agents to leverage tools such as Waze or Google Maps to get to their workplace on time.
For more information, check out these links:
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Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.