Workforce Engagement Management

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Post Call Coaching

  • 1.  Post Call Coaching

    GENESYS
    Posted 02-19-2020 17:09
    Hey Everyone,

    We are planning on adding features for Post Call Agent Coaching to Genesys Cloud in 2020.  We would love to have a conversation with any customers that are interested in this feature to make sure that what we build fits your needs.  Ping me back on this thread if you or anyone in your Org would be interested in having a conversation on this.

    #Coaching

    Thanks,​
    #PerformanceDNA
    #QualityManagement

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    Rakesh Tailor
    Genesys - Employees
    Product Line Director - WEM
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  • 2.  RE: Post Call Coaching

    GCAP Member
    Posted 02-19-2020 17:42
    Yes, definitely interested.

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    Glen Tylee
    Fonterra
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  • 3.  RE: Post Call Coaching

    Posted 02-24-2020 10:40
    Yes, definitely interested in hearing more about this!

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    Adam Patrick
    PRINCIPAL LIFE INSURANCE COMPANY
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  • 4.  RE: Post Call Coaching

    GCAP Member
    Posted 02-25-2020 16:18
    Yes, I am definitely interested in learning more about your approach to coaching.

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    Teri Crossen
    AIG Technologies, Inc.
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  • 5.  RE: Post Call Coaching

    GENESYS
    Posted 02-26-2020 13:06
    Thanks all, @Paul Wood and I will reach out to each of you and set up a session.  Thanks for your help and participation!​

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    Rakesh Tailor
    Genesys - Employees
    Product Line Director - WEM
    ------------------------------