Workforce Engagement Management

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Have you seen the new Coaching Feature?

  • 1.  Have you seen the new Coaching Feature?

    Posted 06-17-2020 07:36

    On May 27 we release the first of part of our Genesys Cloud Coaching feature. This enables Quality Manager/Supervisors to create Coaching Appointment with Agents to help bridge gaps in knowledge or performance. The Coaching Appointment can include the Interactions where the Coaching requirement was identified as well as supporting documentation to assist the Agents development and face-to-face Coaching session.

    If not there is a short video, Genesys Cloud Coaching- Walk through, in the community library that will walk you through the process

    It would be great to hear your thoughts and feedback




    Paul Wood
    Genesys - Employees