Hi Trent,
We don't have any current plans to enhance what is there, but stay tuned for further announcements later this year that may address some of this.
Kind regards,
Michele
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Michele Fisher
Genesys - Employees
Director, Product Management
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Original Message:
Sent: 05-28-2020 12:49
From: Trent Vance
Subject: AI Forecasting/Scheduling withing PureConnect
If PureConnect customer uses GC for forecasting/scheduling, there are many things they are unable to do to the schedule after the fact (make adjustments, swap shifts, etc.). What is the plan to allow a PureConnect customer to make changes to schedules created with GC? (A list of what can/can't be done can be found at the following link)
https://help.genesys.com/pureconnect/mergedprojects/wh_io/desktop/ai-powered_scheduling.htm
#AskMeAnything(AMA)
#WorkforceManagement
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Trent Vance
Avtex Solutions, LLC
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