Workforce Engagement Management

Discussion Thread View
Expand all | Collapse all

AI Forecasting/Scheduling withing PureConnect

  • 1.  AI Forecasting/Scheduling withing PureConnect

    Posted 05-28-2020 12:49
    If PureConnect customer uses GC for forecasting/scheduling, there are many things they are unable to do to the schedule after the fact (make adjustments, swap shifts, etc.).  What is the plan to allow a PureConnect customer to make changes to schedules created with GC?  (A list of what can/can't be done can be found at the following link)

    https://help.genesys.com/pureconnect/mergedprojects/wh_io/desktop/ai-powered_scheduling.htm


    #AskMeAnything(AMA)
    #WorkforceManagement

    ------------------------------
    Trent Vance
    Avtex Solutions, LLC
    ------------------------------


  • 2.  RE: AI Forecasting/Scheduling withing PureConnect

    GENESYS
    Posted 05-28-2020 12:55
    Hi Trent,

    We don't have any current plans to enhance what is there, but stay tuned for further announcements later this year that may address some of this.

    Kind regards,
    Michele

    ------------------------------
    Michele Fisher
    Genesys - Employees
    Director, Product Management
    ------------------------------