Workforce Engagement Management

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  • 1.  AI Forecasting/Scheduling withing PureConnect

    GENESYS
    Posted 05-28-2020 12:49
    No replies, thread closed.
    If PureConnect customer uses GC for forecasting/scheduling, there are many things they are unable to do to the schedule after the fact (make adjustments, swap shifts, etc.).  What is the plan to allow a PureConnect customer to make changes to schedules created with GC?  (A list of what can/can't be done can be found at the following link)

    https://help.genesys.com/pureconnect/mergedprojects/wh_io/desktop/ai-powered_scheduling.htm


    #AskMeAnything(AMA)
    #WorkforceManagement


  • 2.  RE: AI Forecasting/Scheduling withing PureConnect

    GENESYS
    Posted 05-28-2020 12:55
    No replies, thread closed.
    Hi Trent,

    We don't have any current plans to enhance what is there, but stay tuned for further announcements later this year that may address some of this.

    Kind regards,
    Michele

    ------------------------------
    Michele Fisher
    Genesys - Employees
    Director, Product Management
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