Workforce Engagement Management

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  • 1.  How can we help you? What would you like to learn more about?

    GENESYS
    Posted 08-17-2021 06:22
    No replies, thread closed.

    Hey everyone,

    As a follow on from our recent AMA and looking at the results so far from our WEM Poll, we are looking at the different ways we can help you get the most out of your WEM solution.

    What would you like to know more about? Is there a blank space in your knowledge that you can't find the answer to…..

    Forecasting – how does it work? What is the best practice? 

    Scheduling – what is the best practice for setting up planning groups? Time Off - best practice?

    Speech & Text Analytics – how would it benefit me?

    Quality Management – how does it work?

    Gamification – what is it and how does it work?

    Coaching – how does it work with Workforce Management? Could I use it??

    And the list goes on!!!!

    So, please let us know what you would like to learn more about – please reply to this discussion post and we will listen 😊


    #Workforce Engagement Management

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    Tracy
    Genesys
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  • 2.  RE: How can we help you? What would you like to learn more about?

    Posted 09-02-2021 10:59
    No replies, thread closed.
    Hi Tracy,

    I would definitely benefit from a deep dive into forecasting and scheduling best practices. Reassessing our current configuration and adjusting to maximize accuracy and effectiveness is our goal. Every organization has its idiosyncrasies and we are no different. Learning how to address those issues and implement changes to improve efficiencies will help us greatly.

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    Paul Soulodre
    Alberta Motor Association
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  • 3.  RE: How can we help you? What would you like to learn more about?

    GENESYS
    Posted 09-02-2021 13:18
    No replies, thread closed.
    Thanks Paul :-)

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    Tracy
    Genesys
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  • 4.  RE: How can we help you? What would you like to learn more about?

    Posted 09-02-2021 20:20
    No replies, thread closed.
    Absolutely second Paul's comment, there will be much we can learn from in terms of forecasting and scheduling best practices!

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    Hou Ket Tang
    Brisbane City Council
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  • 5.  RE: How can we help you? What would you like to learn more about?

    GENESYS
    Posted 09-06-2021 05:09
    No replies, thread closed.
    Thanks, Tang

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    Tracy
    Genesys
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  • 6.  RE: How can we help you? What would you like to learn more about?

    Posted 09-03-2021 03:40
    No replies, thread closed.
    Hi Tracey
    I would be very interested in learning about the coaching module. Also learning about the scheduling and forecasting best practices would be greatly beneficial.

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    Dorota Tual
    Utility Warehouse
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  • 7.  RE: How can we help you? What would you like to learn more about?

    GENESYS
    Posted 09-06-2021 05:13
    No replies, thread closed.
    Hi Dorota,

    Thank you - there are a couple of videos for coaching in our library :
    • Genesys Cloud Coaching: Walk through
    • Coaching - Add interaction to existing coaching appointment
    Is there more details that you would need?

    And thank you for the addistional learning you would like to see :-)



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    Tracy
    Genesys
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