Workforce Engagement Management

 View Only
Discussion Thread View

KPIs & Sparks | Genesys Gamification Event Series

  Thread closed by the administrator, not accepting new replies.
  • 1.  KPIs & Sparks | Genesys Gamification Event Series

    GENESYS
    Posted 09-16-2020 18:23
    No replies, thread closed.
    At first glance, you might think gamification equals playing games. However, gamification is about using game concepts to enhance your experience, but the results to stand to gain are very serious business. When you gamify KPIs and make reaching goals fun for agents, it can totally change "the game" (pun intended) for contact center performance. Instead of feeling monitored and pressured to perform well, agents can take charge of their own skill development through individual and collective goals.

    Have you checked out our instructional content?

    Check out this video on KPIs & Sparks.

    What are your thoughts? Let us know in the comments if you have additional questions or thoughts on the topic.


    #GenesysGamificationEventSeries
    #Gamification

    ------------------------------
    Marcela Areiza
    Product Marketing/Management Manager
    Genesys - Employees
    ------------------------------


Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources