We are looking for your help.
As part of the Performance Management features that we are working on, we are looking to create a view of what Training and Coaching sessions an Agent has been assigned.
This will be a simple chart listing the:
- Type of activity
- When it will take place or was completed
- Who will be coordinating the session
- Results / Scores
so that Agents and Supervisors can track what Training and Coaching the Agent has coming up and how well they are performing historically.
So what should we call this new chart?
What do you call the collection of Training and Coaching activities in your business?
We all have our preferred phrases, as Fred Astaire & Ginger Rogers put it in "Let's call the whole thing off":
You say eether and I say eyetherYou say neether and I say nytherEether, eyether, neether, nytherYou like potato and I like potahtoYou like tomato and I like tomahtoPotato, potahto, tomato, tomahto!Only we'd rather not call the whole thing off :)
#Performance Management
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Paul Wood
Performance Management Product Manager
Genesys - Employees
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