Can a user be alerted to a schedule change for "another" ACD activity
Example: John is scheduled for On Queue (Main Queue) from 8:00am - 10:00am - then from 10:00am - 11:00am he is schedule for On Queue Front Desk Queue. Both are On Queue activities - We are trying to see if we can get alerted for the On Queue Front Desk Queue, which is scheduled.
I am seeing the same behavior for training's as ACD - I have a 15-minute CBT then followed up with a 30-minute New Hire Training - We are not getting alerted for the 2nd training.
Thank you
#WorkforceManagement------------------------------
John Watkinson
Avtex Solutions, LLC
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