Workforce Engagement Management

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  • 1.  Service Level Trends

    GENESYS
    Posted 11-05-2020 07:58
    Edited by Matt Lawson 11-05-2020 07:58
    No replies, thread closed.
    Have you heard from any of our customers of any trends related to Service Level over the past year? We have one customer who made a change from 80/30 to 80/60, and they are wondering if we have seen others do the same?
    #WorkforceManagement

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    Mark Stanley, PMP
    Experience Designer
    Genesys - Employees
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