Workforce Engagement Management

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Genesys Tempo mobile workforce management app update

  • 1.  Genesys Tempo mobile workforce management app update

    Posted 08-27-2020 13:56

    Hello, WEM Community.

    Back on July 29, we released our workforce management mobile app for Android globally. Today we wanted to let you know a little bit more about this recent development in our workforce management (WFM) capabilities.

    Introducing Genesys TempoTM for Android

    Life is hectic. For contact center employees, having a tool that allows them to better organize and plan out their day is a necessity, and the ability to do so on the go, essential. Genesys Tempo™, a mobile app for Genesys Cloud, empowers your workforce to achieve a work-life balance with the ability to self-manage their working hours directly from their mobile device, because the rhythm of everyday life can't stop or slow.

    Through this app, employees can view their schedule, put in time-off requests and monitor their status, and keep track of their working hours quickly and efficiently.

    Key features

    • View Schedules
    • Submit time-off requests
    • View time-off request status

    Future releases will include:

    • Notifications
    • Shift trading



    Tempo will also be available on iOS on September 30th.  Support for Japanese, Brazilian Portuguese, French and German are coming soon with additional languages to follow.



    For more information, see Mobile Apps for Workforce Management Schedules or our FAQ for Genesys TempoTM for Android.


    Download the app and let us know your feedback to help us keep improving and providing the best workforce engagement solution.

    Have a question? Feel free to ask in the comments below.


    Christopher Johnson
    Genesys - Director Product Management