A place to ask questions, connect with others, and stay in the know
What's the best way to improve? That's a tough question. It varies from person to person. However, it's a well-known fact that having visibility into your progress helps keep you motivated and focused on your ultimate goal. This is where leaderboards come in, giving agents and management insight into their progress, areas of improvement and more. Additionally, it spurs healthy competition amongst agents by allowing them to compete for a top spot on a leaderboard or go even further and challenge each other to boost camaraderie and drive engagement across the board. Genesys nGAGEMENT allows organizations to harness those intrinsic motivations to spur higher performance, continued improvement and empower agents to drive their own development.
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.