Workforce Engagement Management

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  • 1.  Genesys Cloud Survey

    GENESYS
    Posted 05-19-2021 11:18
    Edited by Tracy Vickers 08-17-2021 06:25

    Hello Community Members,

    We would like to invite you to take a survey about employee reward and recognition within the contact center environment. The survey will take less than 10 minutes to complete. Your feedback and participation are invaluable to help us learn more so we can make enhancements to improve the Genesys Cloud experience.

    Survey Link:  https://www.surveymonkey.com/r/7XF7VL8

    Please feel free to share with any colleagues with different roles within your company.


    #Genesys Cloud
    #Gamification
    #PerformanceManagement
    #QualityManagement
    #RewardsandRecognition
    #SpeechandTextAnalytics
    #Workforce Engagement Management
    #WorkforceManagement
    #Ideasandfeedback
    #Feedback

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    Shikha Khattar
    Genesys - Sr. Product Manager - Workforce Engagement Management
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    ​​​​


  • 2.  RE: Genesys Cloud Survey

    GENESYS
    Posted 05-26-2021 11:11
    Edited by Tracy Vickers 08-17-2021 06:25

    Hello again Genesys Cloud Customers,

    We contacted you previously about taking a survey on employee rewards and recognition within the contact center environment. If you've already taken the survey, thank you so much! If not, we request you to please take a few minutes to respond to this survey.

    Also, we'd love to hear more from the agent's perspective. Could you please forward this link:  https://www.surveymonkey.com/r/7XF7VL8 to agents on your teams and request if they could take the survey as well? 

    The survey will take less than 10 minutes to complete and allows us to include and consider the agents' voices (in addition to managers) when making future enhancements to the Genesys Cloud experience. 

    Thank you again for your participation ! 



    ------------------------------
    Shikha Khattar
    Genesys - Sr. Product Manager - Workforce Engagement Management
    ------------------------------



  • 3.  RE: Genesys Cloud Survey

    GENESYS
    Posted 06-08-2021 16:44
    Edited by Tracy Vickers 08-17-2021 06:25

    Hello Genesys Cloud Customers  - 

    Thank you for taking the time to respond to our survey. Your feedback has been very useful.

    We would like to invite you to join us for a follow up discussion on this topic. Objective of this session would be to get additional feedback which would help us better design future functionalities within Agent Activity & Gamification area in Genesys Cloud.

    We would ideally love to talk to managers, supervisors and agents in your organization so that we can make sure our upcoming solutions work for specific job roles in your company.

    What it means for you:  

    ·         A follow up 30-60 mins zoom call with each participant.

    ·         Opportunity to provide direct feedback to Genesys Cloud functionality. 


    If you are interested, please email me back here:
    shikha.khattar@genesys.com



    ------------------------------
    Shikha Khattar
    Genesys - Sr. Product Manager - Workforce Engagement Management
    ------------------------------