A place to ask questions, connect with others, and stay in the know
Hello Community Members,We would like to invite you to take a survey about employee reward and recognition within the contact center environment. The survey will take less than 10 minutes to complete. Your feedback and participation are invaluable to help us learn more so we can make enhancements to improve the Genesys Cloud experience.
Survey Link: https://www.surveymonkey.com/r/7XF7VL8Please feel free to share with any colleagues with different roles within your company.
Hello again Genesys Cloud Customers,
We contacted you previously about taking a survey on employee rewards and recognition within the contact center environment. If you've already taken the survey, thank you so much! If not, we request you to please take a few minutes to respond to this survey.
Also, we'd love to hear more from the agent's perspective. Could you please forward this link: https://www.surveymonkey.com/r/7XF7VL8 to agents on your teams and request if they could take the survey as well?
The survey will take less than 10 minutes to complete and allows us to include and consider the agents' voices (in addition to managers) when making future enhancements to the Genesys Cloud experience.
Thank you again for your participation !
Hello Genesys Cloud Customers -
Thank you for taking the time to respond to our survey. Your feedback has been very useful.
We would like to invite you to join us for a follow up discussion on this topic. Objective of this session would be to get additional feedback which would help us better design future functionalities within Agent Activity & Gamification area in Genesys Cloud.
We would ideally love to talk to managers, supervisors and agents in your organization so that we can make sure our upcoming solutions work for specific job roles in your company.
What it means for you:
· A follow up 30-60 mins zoom call with each participant.
· Opportunity to provide direct feedback to Genesys Cloud functionality.
If you are interested, please email me back here: firstname.lastname@example.org
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.