Hi Daniel,
I suppose you are using
Consent Recording to allow customers to grant or deny recording of the call? I don't think there is an out-of-the-box method to track that in the call details. You could consider tracking the grant/deny action by
adding to participant data, and be able to see that in the Interaction Details view.
------------------------------
Daniel Ho
Product Line Manager – Recording and Quality Management, Genesys Cloud
Workforce Engagement Management (WEM)
------------------------------
Original Message:
Sent: 12-14-2021 17:45
From: Daniel Tierney
Subject: Can I see if a customer opted out of the call recording
Hello - we have the option for our customers to opt out of our call recording (both voice & screen). How can I tell in the call details that the customer chose to opt out and the recording isn't missing it is intentionally not available?
#InteractionRecording
------------------------------
Daniel Tierney
Johnson & Johnson
------------------------------