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  • 1.  AMA: Outbound Forecasting

    Posted 08-11-2021 10:08
    Edited by Tracy Vickers 08-11-2021 10:14
    No replies, thread closed.
    Currently, there isn't a place to include outbound into the short-term forecast based on past trends. Is there anything on the roadmap to change this any time soon?
    #Forecasting/Decisions

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    Jukina Emperator
    The Coca-Cola Company - BSNA
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  • 2.  RE: AMA: Outbound Forecasting

    GENESYS
    Posted 08-11-2021 10:55
    No replies, thread closed.

    Specifically for Decisions?

    For Genesys Cloud the following product idea covers outbound support for forecasting and scheduling: https://genesyscloud.ideas.aha.io/ideas/CLWFO-I-23



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    Jay Langsford
    VP, R&D
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    Original Message


  • 3.  RE: AMA: Outbound Forecasting

    Posted 03-03-2022 15:29
    No replies, thread closed.
    Is there anything on the horizon for outbound forecasting in Genesys Cloud?

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    Jukina Emperator
    The Coca-Cola Company - BSNA
    ------------------------------

    Original Message


  • 4.  RE: AMA: Outbound Forecasting

    GENESYS
    Posted 03-03-2022 16:12
    No replies, thread closed.

    For Genesys Cloud the idea is now here: https://genesyscloud.ideas.aha.io/ideas/WEM-I-32

    @Christopher Johnson might be able to comment further.

    ​

    ------------------------------
    Jay Langsford
    VP, R&D
    ------------------------------

    Original Message


  • 5.  RE: AMA: Outbound Forecasting

    GENESYS
    Posted 03-03-2022 17:06
    No replies, thread closed.
    Hi Jukina

    We are looking for customers to work with us on requirements. If you feel you can contribute please let us know and we would love to meet 1:1 to discuss your needs. 

    Cheers

    ------------------------------
    Cameron Smith
    VP, Product Management - Workforce Engagement Management

    cameron.smith@genesys.com
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    Original Message


  • 6.  RE: AMA: Outbound Forecasting

    Posted 03-04-2022 07:07
    No replies, thread closed.
    Hello Cameron, 

    That would be great!!! I could make myself available today after 12pm EST or next week (Monday is open). Would either of those work for you?

    Thanks

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    Jukina Emperator
    The Coca-Cola Company - BSNA
    ------------------------------

    Original Message


  • 7.  RE: AMA: Outbound Forecasting

    Posted 03-04-2022 15:54
    No replies, thread closed.
    When is a feasible time for us to meet 1:1?

    Thanks

    ------------------------------
    Jukina Emperator
    The Coca-Cola Company - BSNA
    ------------------------------

    Original Message


  • 8.  RE: AMA: Outbound Forecasting

    GENESYS
    Posted 03-04-2022 16:09
    No replies, thread closed.
    Hi Jukina, 

    Sorry just saw your note. @Daniel Chapdelaine is our Forecasting WFM Product Manager in this space and will reach out to you to organize a time. ​

    Cheers
    Cam

    ------------------------------
    Cameron Smith
    VP, Product Management - Workforce Engagement Management

    cameron.smith@genesys.com
    ------------------------------

    Original Message


  • 9.  RE: AMA: Outbound Forecasting

    Posted 03-07-2022 16:19
    No replies, thread closed.
    Awesome! I'm looking forward to it.

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    Jukina Emperator
    The Coca-Cola Company - BSNA
    ------------------------------

    Original Message


  • 10.  RE: AMA: Outbound Forecasting

    Posted 03-17-2022 09:37
    No replies, thread closed.
    Hello @Daniel Chapdelaine,

    I just wanted to follow up on a time we would be able to meet. I'm currently working on a project with a timeline to better forecast for outbound.

    Thank you,

    Jukina Emperator​​

    ------------------------------
    Jukina Emperator
    The Coca-Cola Company - BSNA
    ------------------------------

    Original Message


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