Workforce Engagement Management

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Interaction Evaluation and Survey moved to right panel

  • 1.  Interaction Evaluation and Survey moved to right panel

    GENESYS
    Posted 04-08-2021 10:50

    Hello, Community members.

    We have made changes to Quality Management feature in Genesys Cloud to enhance usability in Quality evaluation process.

    Interaction Evaluation and Survey moved to right panel

    Quality management evaluations and surveys now appear in the right panel in the Interactions details view, instead of the tabs in Interaction details. This enhancement enables quality evaluators and supervisors to view an evaluation or survey, and simultaneously view customer journey, recording, transcripts, and conversation details in the main panel, without having to switch tabs.

    Resources

    For more information, check out our Release Notes in the Resource Center.


    #GenesysCloud
    #InteractionAnalytics
    #QualityManagement
    #Recording

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    Dilipkarthik J
    Genesys - Employees
    Sr. Product Manager
    WEM
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