Hello, Community members.
We have made changes to Quality Management feature in Genesys Cloud to enhance usability in Quality evaluation process.
Interaction Evaluation and Survey moved to right panel
Quality management evaluations and surveys now appear in the right panel in the Interactions details view, instead of the tabs in Interaction details. This enhancement enables quality evaluators and supervisors to view an evaluation or survey, and simultaneously view customer journey, recording, transcripts, and conversation details in the main panel, without having to switch tabs.
Resources
For more information, check out our Release Notes in the Resource Center.
#Genesys Cloud
#Interaction Analytics
#QualityManagement#Interaction/ScreenRecording------------------------------
Dilipkarthik J
Genesys - Employees
Sr. Product Manager
WEM
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