Workforce Engagement Management

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  • 1.  Web Access Optimizer

    Posted 12-13-2018 12:11
    No replies, thread closed.
    ​We are new to Optimizer and trying to roll out to the agents.  We are getting the error "The following required header parameters were missing in the request: Cookie".  Any idea on what can be causing this error?​​
    #WorkforceManagement

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    Anthony Greer
    Boehringer Ingelheim Singapore Pte Ltd
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  • 2.  RE: Web Access Optimizer

    GENESYS
    Posted 02-04-2020 12:25
    No replies, thread closed.
    Hi Anthony,

    Apologies for the delay, have you managed to find an answer to your question elsewhere?

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    Tracy
    Genesys
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    Original Message


  • 3.  RE: Web Access Optimizer

    Posted 02-04-2020 12:56
    No replies, thread closed.

    Yes, It was URL related.  The URL is case sensitive so when some agents had the not capitalized the server name we had the error.

     

    Anthony Greer
    Unified Communications Services Americas

    Boehringer Ingelheim USA, Inc.
    3239 Satelitte Blvd, Bldg 500

    Duluth, GA  30096
    P: 678.638.3351 :: M: 678.231.0964
    anthony.greer@Boehringer-Ingelheim.com

     

    Description: Description: C:\Users\i0266734\Documents\01.USA DOC\NEW IDENTITY ROLL OUT\US EMAIL\Email_Signature_600px_FINAL_No-margin.png

     




    Original Message


  • 4.  RE: Web Access Optimizer

    GENESYS
    Posted 02-05-2020 06:17
    No replies, thread closed.
    Glad you managed to find the answer

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    Tracy
    Genesys
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    Original Message


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