Workforce Engagement Management

 View Only

Discussion Thread View
  Thread closed by the administrator, not accepting new replies.

  • 1.  Intraday reforecasting based on new Service Group Goals

    Posted 09-16-2019 08:11
    No replies, thread closed.
    If the Service Goals (SLAs) are changed in a Mgt Unit, can you run a reschedule to determine the different agent requirement to reach that new Service Goal day-to-day?

    Say I want to change my SLA at lunch time, and i reschedule, will my intraday scheduling change to reflect these changes?

    Thanks,
    Marian
    #WorkforceManagement

    ------------------------------
    Marian OConnell
    Wren Data Ltd.
    ------------------------------


  • 2.  RE: Intraday reforecasting based on new Service Group Goals

    GENESYS
    Posted 02-04-2020 12:20
    No replies, thread closed.
    Hi Marian,

    Apologies for the delay, I have just come across your post - did you manage to get a response to your post?
    Are you using Genesys Cloud (formerly PureCloud) WFM?

    ------------------------------
    Tracy
    Genesys
    ------------------------------

    Original Message


Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources