Good Morning Jason
As users are tied to users inside the overall platform there are possibilities to to create dummy users however may need to confirm how users are created today in your environment as this could be coming from another system. You can create multiple new overall users on the platform that could potentially be used for this process. Note these would be actual users (profile1, profile2 etc) in the system.
Depending on your overall onboarding process this might be effective as you would create the new employee with a profile prior to the actual name of the employee being known - and then update the name of the user with the employee name once hired.
From a billing standpoint there is no impact to doing this as we do not count the user until they physically login. This would effectively allow you to set the profile up like a new employee before you have actually hired them.
This would bring in the employees into the WFM ecosystem in which you could design and develop workplans, schedules and the like.
In a related topic, we are working on capacity planning and are interested in talking to customers as it relates to managing long term capacity. If you are interested please lets us know or register with the sponsor user program here:
https://www.genesys.com/campaign/genesys-sponsor-user-programCheers
Cam
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Cameron Smith
VP, Product Management - Workforce Engagement Management
cameron.smith@genesys.com------------------------------
Original Message:
Sent: 11-15-2021 17:13
From: Jason Lorden
Subject: When bringing on new hires, how do you find and assign the best schedules
Hi Everyone,
When you have a new class of new hires, how you are picking the best schedules for the associates?
In our previous WFM tool, we had the ability to create "phantom" or "dummy" agents and the system would use those pick the best schedules for those phantom agents based on the forecast we input to help us make service level. In Genesys Cloud, the idea of phantom or dummy accounts does not exist at this time so I am wondering what everyone else does to pick the best schedules for new hires?
I know there is an idea out there for this issue (WEM-I-177), but it was open in April of 2020 and it only has 6 votes so I am assuming people have other ways to get this information.
Thanks!
#Genesys Cloud CX
#Scheduling
#WorkforceManagement
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Jason Lorden
Independent Health Association, Inc.
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