Hi,
the Real-time Management team are pleased to have a new Beta open and available for uses that currently use Agent Adherence within Genesys Cloud Workforce Management.
If you would like to be involved in helping us shape future reporting capabilities within Adherence and Shrinkage functions, please head over to the
Beta HQ community and click on the Join Now pannel.
We look forward to seeing you over there and hearing your feedback on the Adherence Dashboard widget.
Paul
#Genesys Cloud CX
#WorkforceManagement------------------------------
Paul Wood
Genesys - Senior Product Manager
------------------------------