Workforce Engagement Management

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  • 1.  New Beta- Adherence Reporting widget

    GENESYS
    Posted 04-12-2022 10:46
    No replies, thread closed.
    Hi, 

    the Real-time Management team are pleased to have a new Beta open and available for uses that currently use Agent Adherence within Genesys Cloud Workforce Management.
    If you would like to be involved in helping us shape future reporting capabilities within Adherence and Shrinkage functions, please head over to the Beta HQ community and click on the Join Now pannel.

    We look forward to seeing you over there and hearing your feedback on the Adherence Dashboard widget.

    Paul
    #Genesys Cloud CX
    #WorkforceManagement

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    Paul Wood
    Genesys - Senior Product Manager
    ------------------------------


  • 2.  RE: New Beta- Adherence Reporting widget

    Posted 04-13-2022 20:35
    No replies, thread closed.
    Is there anything in the works for Multicloud CX?

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    ZoeBeatty
    Workforce Management Specialist
    Las Vegas Valley Water District
    ------------------------------

    Original Message


  • 3.  RE: New Beta- Adherence Reporting widget

    Posted 05-11-2022 15:55
    No replies, thread closed.
    @Paul Wood, would someone be able to respond to my inquiry? Is there someone else who I should ask?

    Thank you,
    Zoe​

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    ZoeBeatty
    Workforce Management Specialist
    Las Vegas Valley Water District
    ------------------------------

    Original Message


  • 4.  RE: New Beta- Adherence Reporting widget

    GENESYS
    Posted 05-13-2022 00:56
    Edited by System 01-26-2024 19:29
    No replies, thread closed.

    Hello Zoe,

    I wish to confirm - in MultiCloud CX WFM solution we do have of course built in already strong and intelligent real time adherence(RTA) module, presenting RTA in details and graphs views, with enhanced sorting and filtering capabilities based on actual, scheduled and adherence statuses.

    Please let me know if it is answering your questions, or confirm if you are asking whatever in MultiCloud CX we do have any kind of beta programs?

    Thanks,
    Best Regards,

    ------------------------------
    Dmitriy Vakulenko
    Senior Product Manager
    Workforce Management
    Genesys Multicloud
    ------------------------------

    Original Message


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