I understand very well that business unit and management unit membership coupled with the corresponding permissions do allow a user to approve/deny time off requests and shift trades.
In most large companies this would not allow to segregate visibility to separate teams and only allow a supervisor of teamA to have such permissions for his teamA and SupervisorB for teamB.
Coming from Genesys Engage world, I am badly missing the team or group supervisor feature. How can Cloud WFM allow such permissions to separate teams instead of having access in open bar mode to all supervisors to approve/deny and even see requests of all agents in the same management unit?
may be I missed something obvious here but can't really find it.
I've read that Genesys plans to introduce the team concept or feature with the capability to only allow single membership (user can only be member of 1 team), which makes it impossible for example for a supervisor to have a backup manager from another team take over when sick or on leave.
May be someone can point me to where I can find these basic things that I can't find. thanks
#Genesys Cloud
#WorkforceManagement------------------------------
Hichem Agrebi
CC-Expertise Ltd
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