Workforce Engagement Management

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Looking for Feedback on Agent Sentiment, Empathy, and Unprofessional Behavior

  • 1.  Looking for Feedback on Agent Sentiment, Empathy, and Unprofessional Behavior

    GENESYS
    Posted 05-10-2021 11:56
    Hello WEM Community!

    We're looking at some of the next generation features around tracking agent sentiment, empathy and ... dun dun duuunn... unprofessional behavior. We're hoping to conduct 30 minute interviews with:

    - Supervisors
    - Quality Managers
    - Trainers
    - Agents

    If you're open to providing some feedback, please do send me a note... leor.grebler@genesys.com.

    Looking forward to hearing from you!

    Leor
    #SpeechandTextAnalytics

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    Leor Grebler
    Product Manager - WEM
    leor.grebler@genesys.com
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