Hello WEM Community!
We're looking at some of the next generation features around tracking agent sentiment, empathy and ... dun dun duuunn... unprofessional behavior. We're hoping to conduct 30 minute interviews with:
- Supervisors
- Quality Managers
- Trainers
- Agents
If you're open to providing some feedback, please do send me a note...
leor.grebler@genesys.com.
Looking forward to hearing from you!
Leor
#SpeechandTextAnalytics------------------------------
Leor Grebler
Product Manager - WEM
leor.grebler@genesys.com------------------------------