Workforce Engagement Management

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Introducing our new look Coaching UI!

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  • 1.  Introducing our new look Coaching UI!

    GENESYS
    Posted 03-30-2022 10:22
    Edited by System 01-26-2024 19:24
    No replies, thread closed.

    Hi everyone

     Today we're releasing a major UX update to Coaching.

     You'll still get the same great capabilities, but with a brand new look and feel!

     Some of the changes you'll see are:

    • Adding attachments, links and/or interactions has been made much simpler and easy to use
    • You can now add interactions just using the interaction id
    • The schedule slots view has been refreshed, with much more insights into the schedule itself and the slot being selected

     This is a great new feature, making the whole Coaching experience more engaging and easy to use/navigate

    For more information check out the Coaching Resource Centre articles:

    https://help.mypurecloud.com/articles/about-coaching-with-quality-management/

     

    Thanks


    #Workforce Engagement Management

    ------------------------------
    Andrew Boland
    Genesys - Employees
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