Hi Team,
We did the testing to delete Duplicate Profile ID's which were created as an agent in GAX. We have deleted the duplicate ID's from GAX, but still those IDs are showing up in Genesys WFM.
I have a Administrator access, however not getting any options to delete these IDs from Genesys WFM. The highlighted in yellow in below screen shots are the those ID's which are not in GAX, but appearing in GWFM general pool.
Request your assistance to delete these ID's. Thank you.
Thanks & Regards,
Vincent Arokiya Dass S
Consultant Specialist, Contact Center India | Telecommunication Services, ITID
HSBC Technology India, Pune
Raheja Woods, Bld 8 Unit II, Kalyani nagar St, Pune, Maharashtra – 411006, India
#Scheduling------------------------------
Vincent Dass
HSBC Global Services (UK) Limited
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