Workforce Engagement Management

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Publishing schedules

  • 1.  Publishing schedules

    Posted 10-07-2020 11:37
    If we make an update to a publish scheduled, does the notification of the change go only to the agent impacted by the change or to all agents?  For example training added for Jane Doe.
    #ForecastingandScheduling/Decisions

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    Lisa Cummings
    AdaptHealth LLC
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  • 2.  RE: Publishing schedules

    GENESYS
    Posted 10-08-2020 08:06

    Only the first 1,000 agents whose schedules were changed will receive a notification of changes.

    https://help.mypurecloud.com/articles/publish-the-schedule/



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    Jay Langsford
    Senior Director, Workforce Optimization Engineering
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  • 3.  RE: Publishing schedules

    Posted 10-08-2020 09:44
    When republishing one schedule with an update, is the notification of schedule change sent only to the one agent?

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    Lisa Cummings
    AdaptHealth LLC
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  • 4.  RE: Publishing schedules

    GENESYS
    Posted 10-08-2020 10:59
    If the one agent's schedule is the only one that is modified on the republish, then yes.

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    Jay Langsford
    Senior Director, Workforce Optimization Engineering
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