If the one agent's schedule is the only one that is modified on the republish, then yes.
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Jay Langsford
Senior Director, Workforce Optimization Engineering
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Original Message:
Sent: 10-08-2020 09:43
From: Lisa Cummings
Subject: Publishing schedules
When republishing one schedule with an update, is the notification of schedule change sent only to the one agent?
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Lisa Cummings
AdaptHealth LLC
Original Message:
Sent: 10-08-2020 08:05
From: Jay Langsford
Subject: Publishing schedules
Only the first 1,000 agents whose schedules were changed will receive a notification of changes.
https://help.mypurecloud.com/articles/publish-the-schedule/
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Jay Langsford
Senior Director, Workforce Optimization Engineering
Original Message:
Sent: 10-07-2020 11:37
From: Lisa Cummings
Subject: Publishing schedules
If we make an update to a publish scheduled, does the notification of the change go only to the agent impacted by the change or to all agents? For example training added for Jane Doe.
#ForecastingandScheduling/Decisions
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Lisa Cummings
AdaptHealth LLC
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