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Interaction Details UI Enhancement – Synchronized Playback with Transcript

  • 1.  Interaction Details UI Enhancement – Synchronized Playback with Transcript

    GENESYS
    Posted 02-17-2021 13:05

    Hello Community Members,

    Today we are happy to announce enhancements to the playback of transcribed voice interactions.

    When managers and supervisors now playback a recording, the transcript is shown in the transcript view will scroll/move based on the position within the recording. This allows Quality manager, evaluators, and supervisors to follow the conversation as the playback is occurring.

    Key Features:

    • Interaction recording
    • Screen recording
    • Voice transcription

    Resources:

    • Interaction overview learn here
    • Screen recording overview here
    • For more information about voice transcription, see our Resource Center article.
    • Genesys Cloud supported languages here.

    #SpeechandTextAnalytics

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    #InteractionAnalytics
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    natalia abad
    Genesys - Employees
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