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Get Ready! The Genesys Gamification Event Series is right around the corner

  • 1.  Get Ready! The Genesys Gamification Event Series is right around the corner

    GENESYS
    Posted 09-10-2020 14:45

    Hello, Community members!

    Just wanted to drop by and let you know about an exciting event coming to the WEM Community.

    Starting on September 16th, we will be holding the Genesys Gamification Event Series!

    What is the Genesys Gamification Event Series?

    The Genesys Gamification Event Series is a week-long event to give our customers and friends an inside look into Genesys Cloud™ workforce engagement management (WEM)'s gamification capabilities. Through a special mix of videos, discussions and live sessions, we'll cover the ins and outs of creating an engaged remote workforce by leveraging employees' intrinsic motivation.

    Join us to learn how to tap into your employees' natural motivation and drive higher results, in 5 easy steps:

    1. Join our on-demand kickoff webinar "Game on: Engage at-home employees"
    2. Watch our instructional videos on how to get the most out of your nGAGEMENT solution on the Genesys WEM Community
    3. Ask you questions and engage experts on the WEM Community forum
    4. Join our live "office hours" zoom sessions to receive answers from Gamification experts in real time
    5. Earn GCAP points you can exchange for swag and prizes by participating in the event and using your nGAGEMENT solution.

    Receive updates and join the conversation in the Genesys WEM Community. And don't forget to ask your questions using the tag #GenesysGamificationEventSeries in your discussion posts.

    Pick your own learning path

    The Genesys Gamification Event Series is designed to let you pick and explore the specific elements of the Genesys nGAGEMENT platform and gamification capabilities that interest you most. We recommend following the following model, but feel free to do you own thing as well.


    KICKOFF

    Game On: Engage your at-home workforce
    On-Demand Webinar

     


    DAY 1
    Schedules & nGAGEMENT
    • Watch the Video
    • Join the conversation on Community
    • Attend the live Zoom Office Hours

    DAY 2
    Powering the Agent Experience
    • Watch the Video
    • Join the conversation on Community
    • Attend the live Zoom Office Hours

    DAY 3
    Leaderboards & Challenges
    • Watch the Video
    • Join the conversation on Community
    • Attend the live Zoom Office Hours

    DAY 4
    KPIs & Sparks
    • Watch the Video
    • Join the conversation on Community
    • Attend the live Zoom Office Hours
    DAY 5
    Quizzes & Contests
    • Watch the Video
    • Join the conversation on Community
    • Attend the live Zoom Office Hours

     


    CLOSE

    Realizing the ROI of your Gamification Solution
    Live Zoom Office Hours Session

     

    Earn GCAP points and prizes as you go

    You can also earn GCAP points by attending sessions, watching videos and participating in discussions during the event! Rack up enough GCAP points to exchange them for Genesys Beyond courses, Professional Service offerings, cool Genesys swag, and more!

    Challenges will be available starting September 16 on the WEM GCAP channel and include:

    • Sign up for Genesys Community
    • Comment on the introductory discussion post
    • Comment on any of our discussion posts for each session
    • Attend any or all our "Office Hours" Zoom sessions
    • Create 5 quizzes in nGAGEMENT
    • Collect all the Gamification Event badges in nGAGEMENT

     

    Get Started!

    Register for our kickoff webinar to start learning how to challenge yourself to up-level your operations, employee engagement and customer satisfaction, and check out more about the event in our Genesys Gamification Event Series landing page.

     

    Hope to see you there!


    #Gamification

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    Marcela Areiza
    Product Marketing/Management Manager
    Genesys - Employees
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