If a PureConnect customer uses GC for forecasting/scheduling, how does that increase scalability based on the current Optimizer limitation scale?


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Hi Trent,

Using forecasting/scheduling in Genesys Cloud has no impact on the current scalability limitations in Connect.

Kind regards,
Michele

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Michele Fisher
Genesys - Employees
Director, Product Management
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Original Message:
Sent: 05-28-2020 12:51
From: Trent Vance
Subject: Optimizer Scalability when utilizing AI Forecasting/Scheduling

If a PureConnect customer uses GC for forecasting/scheduling, how does that increase scalability based on the current Optimizer limitation scale?

#AskMeAnything(AMA)
#WorkforceManagement

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Trent Vance
Avtex Solutions, LLC
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