Hi!
Please could someone help me with a question?
I'm configuring WFM and I have a problem, because I used the "Maximum Shift Start Time Variance" setting, and I left the hours at 0, so I don't have variation from Monday to Friday. However, I figured the rule would apply to the 4 week period generated at the same time. Would you be able to tell me if to achieve this, there would be another way, not to create fixed shifts?
Thank you so much
#Genesys Cloud
#WorkforceManagement------------------------------
Karine Alves
Alctel Telecom
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