Workforce Engagement Management

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  • 1.  Duplicate Profiles - Deletion

    Posted 04-27-2022 03:42
    No replies, thread closed.

    Thank you Daisha and Tracy for the inputs.

    Dear Tracy,
     As you have mentioned for the terminated agents schedule history is not required. Request you to contact the Product support team and raise a support ticket.



    Thanks & Regards,

    Vincent Arokiya Dass S

    Consultant Specialist, Contact Center India | Telecommunication Services, ITID
    HSBC Technology India, Pune.


    #Workforce Engagement Management

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    Vincent Dass
    HSBC Global Services (UK) Limited
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  • 2.  RE: Duplicate Profiles - Deletion

    GENESYS
    Posted 04-27-2022 09:01
    No replies, thread closed.
    H Vincent,

    I don't have the ability to raise support case for you, sorry.

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    Tracy
    Genesys
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