Thank you Daisha and Tracy for the inputs.
Dear Tracy,
As you have mentioned for the terminated agents schedule history is not required. Request you to contact the Product support team and raise a support ticket.
Thanks & Regards,
Vincent Arokiya Dass S
Consultant Specialist, Contact Center India | Telecommunication Services, ITID
HSBC Technology India, Pune.
#Workforce Engagement Management
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Vincent Dass
HSBC Global Services (UK) Limited
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