Hi Jan!
Thanks so much for watching our Q&A Episode! We're happy to help you learn more about Genesys Cloud's workforce management capabilities.
A good place to start might be the
Creator Adventure series on Genesys Beyond. You can get some guidance on the forecasting tools specifically in
Episode 3: Forecasting Flares, though we recommend taking a look at the entire 8-episode series for a good intro to the entire WEM solution.
If you have follow up questions, feel free to let us know by creating your own discussion thread that our team can respond to. :)
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Marcela Areiza
Product Marketing/Management Manager
Genesys - Employees
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Original Message:
Sent: 08-04-2021 14:11
From: Jan Wittie Roderno
Subject: Episode 20 - WEM AI-Forecasting and Scheduling
Hey Matt, Good Day! Any chances you can also share a videos related to Forecasting, how to upload forecast based on historical data, and other related topics about Forecasting. I'm quite new to Purecloud Genesys Workforce Management Admin. So may be you can help me. I'm really excited to learn this new WFM Tool. Thank you. Stay Safe.
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Jan Wittie Roderno
AXA GO Singapore Pte. Ltd.
Original Message:
Sent: 07-30-2021 11:45
From: Matt Lawson
Subject: Episode 20 - WEM AI-Forecasting and Scheduling
Genesys Cloud WEM – AI Forecasting & Scheduling now available! Genesys Cloud 3 users can now enjoy some new Forecasting and Scheduling features that our new friend Jeff walks us through.
Later, Marcela and Mitch join us to share some upcoming events, contest and Genesys Labs updates.
Episode Breakdown:
WEM AI-Forecasting & Scheduling Demo - 4:03
Upcoming AMA Event - 21:30
Ideas Lab Highlights and Contest - 27:03
#PureCloudQAEpisode
#Genesys Cloud
#Forecasting/Decisions
#Scheduling
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Matt Lawson
Genesys - Employees
Online Community Manager
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