In previous WFM systems I worked in we had 1. Preferred shift (days, start/end) plus available shifts. System would try to put in preferred. 2. Also Ranking. Where we can rank employees 1-xxxx to give priority #1 agents abilty to get preferred shifts before the new guy at priority 1023.
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Greg Barrett
Outdoor Network, LLC
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Original Message:
Sent: 07-14-2020 05:02
From: Anouk van Gaalen
Subject: PureCloud WFM - fairness
Hi all,
How could we work with fairness over a 4 week pattern.
To create shifts for different people within taking account of fairness in evening and weekends shifts.
Hope to hear from you!!
Anouk
#ForecastingandScheduling/Decisions
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Anouk van Gaalen
KPN B.V.
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