Besides training I would also point to our online docs.
https://help.mypurecloud.com/articles/about-workforce-management/ - keep this page open and then open linked pages in separate browser windows
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Jay Langsford
Senior Director, Workforce Optimization Engineering
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Original Message:
Sent: 10-07-2020 11:42
From: Lisa Cummings
Subject: WEM Training Certifications
Are there training courses where I could get certified on WEM and scheduling with Genesys?
#ForecastingandScheduling/Decisions
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Lisa Cummings
AdaptHealth LLC
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