A place to ask questions, connect with others, and stay in the know
Besides training I would also point to our online docs.
https://help.mypurecloud.com/articles/about-workforce-management/ - keep this page open and then open linked pages in separate browser windows
Yes! The following links will take you to the Workforce Management course and to the Certified Specialist Exam on Beyond:
Genesys Cloud Workforce Management (Virtual Instructor Led or Self Study)
Certified Specialist Exam:
Genesys Cloud Workforce Management Certified Specialist
Please let me know if you have any questions.
I appreciate the help. I sent a request for a quote last night.
Operations Director – Workforce Management
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