Workforce Engagement Management

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WEM Training Certifications

  • 1.  WEM Training Certifications

    Posted 10-07-2020 11:42
    Are there training courses where I could get certified on WEM and scheduling with Genesys?
    #ForecastingandScheduling/Decisions

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    Lisa Cummings
    AdaptHealth LLC
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  • 2.  RE: WEM Training Certifications

    GENESYS
    Posted 10-08-2020 08:20
    Hi Lisa,

    Here is a link to the Genesys Beyond catalog.  https://beyond.genesys.com/explore/search

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    Chip Funk
    Manager, Business Consulting
    Genesys - Employees
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  • 3.  RE: WEM Training Certifications

    GENESYS
    Posted 10-08-2020 11:10

    Besides training I would also point to our online docs.

    https://help.mypurecloud.com/articles/about-workforce-management/ - keep this page open and then open linked pages in separate browser windows



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    Jay Langsford
    Senior Director, Workforce Optimization Engineering
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  • 4.  RE: WEM Training Certifications

    GENESYS
    Posted 10-08-2020 17:54

    Hi Lisa,

    Yes! The following links will take you to the Workforce Management course and to the Certified Specialist Exam on Beyond:    

    Genesys Cloud Workforce Management (Virtual Instructor Led or Self Study)

    https://beyond.genesys.com/explore/course/genesys-cloud-workforce-management-virtual

    https://beyond.genesys.com/explore/course/genesys-cloud-workforce-management-self-study

    Certified Specialist Exam:

    https://beyond.genesys.com/explore/certification/home

    Genesys Cloud Workforce Management Certified Specialist

    https://beyond.genesys.com/explore/course/exam-genesys-cloud-workforce-management-certified-specialist


    Please let me know if you have any questions.




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    Catherine Wozniak
    Genesys - Employees
    email: catherine.wozniak@genesys.com
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  • 5.  RE: WEM Training Certifications

    Posted 10-09-2020 10:07

    I appreciate the help.  I sent a request for a quote last night.

     

    Thank you,

     

    Lisa Cummings

    Operations Director – Workforce Management

    Office: 615-257-3526