Workforce Engagement Management

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Q&A Show - WFM New Features and WEM Disciplines

  • 1.  Q&A Show - WFM New Features and WEM Disciplines

    GENESYS
    Posted 05-06-2020 09:22
    Edited by Matt Lawson 05-26-2020 08:29
    In this week's episode Community Manager Matt sits down with Marcela and Michele to discuss the new WFM Features now available on Genesys Cloud (May 2020), WEM Disciplines, and our pal George stops by to answer a pressing question in the community. Have questions for our WEM team? Drop them in the WEM Community!

    Timeline:

    WEM Disciplines with Marcela
    New WFM Features with Michele
    By George! - Discussing Performance Interaction Filters

    Here are some additional links from the WEM Team:

    WEM LinkedIn Group: 
    https://www.linkedin.com/groups/3969272/
    Resource Center: Workforce Management Post Migration page: 
    https://help.mypurecloud.com/articles...
    Resource Center: About Workforce Management page: 
    https://help.mypurecloud.com/articles...


    #GenesysCloud
    #ForecastingandScheduling/Decisions
    #IndustryTopic
    #WorkforceManagement

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    Matt Lawson
    Genesys - Employees
    Manager, Online Communities
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