Workforce Engagement Management

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Looking for Participants for Topic Manager Feedback

  • 1.  Looking for Participants for Topic Manager Feedback

    Posted 10-06-2020 17:47
    Hello Community!

    We are getting set to launch the beta for the new Topic Spotting functionality in Genesys Cloud and are looking for feedback on the Topic Manager component.

    Topic Spotting brings a new level of insight into how interactions are being handled. The Topic Manager is how the Topic Spotting functionality will be configured and managed.

    We're looking to run a session for about an hour to get feedback on the Topic Manager. Ideally, we'd love to get feedback from admin users who already have some experiencing setting up Speech and Text Analytics in Genesys Cloud.

    Please reach out to me here or at if you're interested in participating.

    Looking forward to hearing from you!


    Leor Grebler
    AI Product Manager
    Workforce Engagement Management