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Agent Development - Learning Module. Come join our BETA program!

  • 1.  Agent Development - Learning Module. Come join our BETA program!

    GENESYS
    Posted 06-25-2020 20:29
    We are looking for PC3 customers who are interested in being part of the Learning Module BETA and phased rollout.

    Are you looking to help close gaps in Agent Performance or Knowledge?
    Are you interested in how Learning can be Delivered to Agents?

    If so, get in touch about becoming a Beta adopter of our new Learning Module solution.

    Help employees reach their true potential by identifying clear, customized performance goals; and delivering robust training, coaching and ongoing performance management.

    • Learning Modules allow for automated delivery of informational content to Agents
    • Content can be images, audio, documents, video or URLs
    • Content can be existing items from Genesys Cloud Documents and/or uploaded through UI
    • Learning Modules can contain multiple items and can be reordered as required

    As we move on to creating Assessment capabilities we'd love to hear your feedback on our Learning Module feature so far.


    #CoachingandTraining

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    Paul Wood
    Genesys - Employees
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  • 2.  RE: Agent Development - Learning Module. Come join our BETA program!

    Posted 06-26-2020 00:59
    Please include Avtex in the beta.  Will fully test and report

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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  • 3.  RE: Agent Development - Learning Module. Come join our BETA program!

    GCAP Member
    Posted 06-26-2020 03:16
    Hi, I´m in :-) Please let me know next steps. Thanks, Bara

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    Barbora Malkovska
    IKEA Ceska Republika
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  • 4.  RE: Agent Development - Learning Module. Come join our BETA program!

    Posted 06-26-2020 03:43
    Count Conn3ct in. We'd love to feedback

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    Richard Chandler
    Conn3ct
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  • 5.  RE: Agent Development - Learning Module. Come join our BETA program!

    Posted 06-26-2020 03:51
    Hi Paul,

    QPC would be delighted to participate in this program.

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    Gareth James
    CALLSCAN AUSTRALIA PTY. LTD.
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  • 6.  RE: Agent Development - Learning Module. Come join our BETA program!

    Posted 06-27-2020 04:27
    Hi Paul,

    Would be very interested to help with some BETA testing

    Thank you

    Mat

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    Mathew Wan
    VisionStream NZ
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  • 7.  RE: Agent Development - Learning Module. Come join our BETA program!

    GCAP Member
    Posted 06-28-2020 21:52
    Please include us. We are actually kicking off an LMS project for 2021.

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    Greg Barrett
    Outdoor Network, LLC
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  • 8.  RE: Agent Development - Learning Module. Come join our BETA program!

    GENESYS
    Posted 06-29-2020 01:53
    Dear Paul, below is the description I copied from our website, will the beta cover some or all of it?
    "Built-in performance management capabilities identify and nurture the right skills for employees to succeed."

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    Annica Luo
    Genesys - Employees
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  • 9.  RE: Agent Development - Learning Module. Come join our BETA program!

    Posted 06-29-2020 04:08
    HI Paul

    Sounds great - I would love to participate !

    Cheers

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    Hugo Thomsen
    Sopra Steria A/S Denmark
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  • 10.  RE: Agent Development - Learning Module. Come join our BETA program!

    Posted 06-29-2020 08:58
    One of our customers has also expressed interest in this. Please contact directly for customer information.

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    Richard Chandler
    Conn3ct
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  • 11.  RE: Agent Development - Learning Module. Come join our BETA program!

    GENESYS
    Posted 06-30-2020 08:28
    Thanks, everyone for the interest shown so far :)

    I'm in the process of pulling all of your details together and will contact you shortly with more details.

    This looks like its going to be a very exciting program and we are looking forward to hearing what you think and how we can move Learning on in the next phases :)

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    Paul Wood
    Genesys - Employees
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  • 12.  RE: Agent Development - Learning Module. Come join our BETA program!

    GCAP Member
    Posted 07-02-2020 15:45
    Paul,

    We would be very interested in participating in this Beta.  Sign us up.

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    Bruce Lambert
    Bright Horizons Family Solutions LLC
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