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PureCloud WFM and Decisions users now have access to a new class of WFM forecasters. For years, most WFM vendors have had rather simple forecasting techniques in their WFM platforms. As a result, many companies have built their own home-grown forecasting spreadsheets.
In PureCloud and the latest version of Decisions, is a new approach to forecasting, one that takes the power of cloud computing and AI to bring the best of the best forecasting technologies to WFM.
Here's how it works. There are 4 major steps to the forecaster.
Here's the rub. This whole process, because we are using the power of cloud computing, typically takes a minute or so to run. We've tested thousands of data streams, and these forecasts are very solid.
PureCloud WFM customers have had access to this approach for about a month-I am curious if you've noticed a change in your forecast accuracy??
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