Workforce Engagement Management

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Speech Analytics for Premise Based Edges (i.e. BYOC Premise) Beta

  • 1.  Speech Analytics for Premise Based Edges (i.e. BYOC Premise) Beta

    GENESYS
    Posted 10-23-2020 09:12

    Hey Genesys Cloud WEM Users,

    We are looking for GC3 customers who are interested in being part of the Beta Program for support for Voice Transcription / Speech Analytics with Premise based Edges (i.e. Bring Your Own Carrier Premise). If you are interested, please reach out to rakesh.tailor@genesys.com.

    To qualify you must be:

    • A GC3 level Customer
    • Have Edge on Premise (i.e. BYOCP)
    • Have US English Contact Center Agents (i.e. in us-west or us-east)

    Thanks,





    #GenesysCloud
    #QualityManagement
    #SpeechandTextAnalytics

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    Rakesh Tailor
    Director, Product Management - Workforce Engagement
    Genesys Cloud
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