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GWFM then displays the results of the forecast in the scenario. You will need to enable the new Forecast Module UI within GWFM and you will also need to work with your account executive to quote the AI-Powered Forecasting license (which is free of charge). From there a legal document needs to be signed acknowledging the fact you are using a cloud service and then there is some configuration that needs to be done in order for the API's to exchange data between Engage and Genesys Cloud.I hope this answers your question, if not please feel free to reply to this message with your questions.Kind regards,
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