Workforce Engagement Management

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  • 1.  Service Level Trends

    GENESYS
    Posted 11-04-2020 18:37
    No replies, thread closed.
    Have you heard from any of our customers about any of their trends related to Service Level over the past year? We have one customer who made a change from 80/30 to 80/60, and they are wondering if we have seen others do the same?
    #WorkforceManagement

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    Mark Stanley, PMP
    Experience Designer
    Genesys - Employees
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  • 2.  RE: Service Level Trends

    Posted 11-05-2020 08:36
    No replies, thread closed.
    We haven't changed yet. We are waiting to see how things go early next year. For sure either a change in SLA or headcount.

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    Greg Barrett
    Outdoor Network, LLC
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