Latitude by Genesys - User Group

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  • 1.  Credit Card transaction changes to tomorrow's Date

    Posted 05-24-2021 11:57
    Today when our collectors are try to enter credit card transactions the payment date Automatically changes to 05/25/2021 (To tomorrow's Date) Automatically. Even if they manually change it back to 05/24 when the finish the transaction it enters it for 05/25.

    I don't see its a Bank holiday or anything. Has anyone else experienced this kind of an issue and know what the reason could be?

    Thanks.
    #DesktopV10

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    Aishwarya Perumal
    DataSearch
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  • 2.  RE: Credit Card transaction changes to tomorrow's Date

    GENESYS
    Posted 05-24-2021 12:34
    Hi Aish,

    We are aware of this issue. It appears that the Memorial Holiday is erroneously calculating as today in Latitude. Our Dev team is looking into the original code but it does appear to only be affecting Memorial Day 2021. The workaround is to go back and "Tweak" the payment date back to today AFTER the arrangement has been set up. We have tested this and it does seem to fix it.

    I will be posting this on the Community page.

    Thank you and we apologize for the inconvenience!

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    Nicole Montez
    Latitude Customer Care Manager
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  • 3.  RE: Credit Card transaction changes to tomorrow's Date

    Posted 05-24-2021 12:39
    Oh ok thanks Nicole!

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    Aishwarya Perumal
    DataSearch
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  • 4.  RE: Credit Card transaction changes to tomorrow's Date

    GCAP Member
    Posted 05-24-2021 13:30
    Edited by Dan Medina 05-24-2021 13:32
    disregard