A place to ask questions, connect with others, and stay in the know
Thanks to everyone who attended the session this morning. For those who were unable to attend, here is the Zoom recording link:
There are several enhancements we are discussing internally to improve usability or flexibility that will be released in future patches but will not be available prior to 11/30.
Post Upgrade Scripts:
We have also uploaded the most recent update to the Release Notes in this Latitude Community Files Library. It is still in draft form until the final release targeted for 11/17 however we are not expecting any significant changes at this point.
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.