Latitude by Genesys - User Group

 View Only
Discussion Thread View
  • 1.  Ranking phone numbers

    GCAP Member
    Posted 09-15-2021 10:57
    We have an issue where we need to list the numbers that we send to Livevox by best contacted phone.
    IE Phones with contacts ranked by number of times they actually got a contact.

    We are on 10Su09
    #Unsure/Other

    ------------------------------
    Brandi Solomon
    IT Developer
    ------------------------------


  • 2.  RE: Ranking phone numbers

    Posted 09-17-2021 08:46

    Hi Brandi!

    Do you have the contact dates stored in a table, or anything that confirms a good contact was made?
    Also, do you need something in SQL or C#?

    Thanks!

    Jay



    ------------------------------
    Jay McKenzie
    Balanced Healthcare
    ------------------------------