Latitude by Genesys - User Group

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  • 1.  Latitude Version 10 SU10 Released

    Posted 07-16-2021 13:50

    What's New in Latitude V10 SU10

    We are pleased to announce the availability of the latest release of version 10 of Latitude, SU10. This release incorporates integration into Genesys Cloud dialing solution, general enhancements and a roll up of resolved issues.

    Please contact Customer Care if you are interested in testing and installing the latest release of version 10.

    Genesys Cloud Dialer Integration

    Added full integration to Genesys Cloud Contact Center Dialer allowing customers to process both manual calls and campaign calls in call lists created using Latitude List Builder. The integration is via the Genesys Cloud CRM desktop framework and supports both public and private cloud deployments. Functionality included in the Genesys Cloud integration includes;

    • Automated population of Campaign / Contact lists from Latitude ListBuilder
    • Support for call recording playback from within Latitude
    • Click to dial directly from the Latitude agent desktop
    • Support for Secure Pause of recording during entry of payment method details

    Support Queues
    Added ability to remove an account from a Support Queue without having to navigate the entire queue.


    Added the following customer-level policies to the Minimum Settlement Options permission to allow different settlement percentages based on the number of days after the account received or charged-off date:

    • Use Time Based Settlement Options

    • Settlement Date

    • Settlement Bucket

    Added new policy setting at the Customer level to enable or disable the use of surcharges when establishing a payment arrangement


    Ian Winder
    Business Owner - Latitude by Genesys

  • 2.  RE: Latitude Version 10 SU10 Released

    GCAP Member
    Posted 07-16-2021 14:41
    Does it include TLS 1.2?

    Dan Medina
    Gulf Coast Collection Bureau, Inc.

  • 3.  RE: Latitude Version 10 SU10 Released

    Posted 07-19-2021 09:44
    Dan, yes V10 SU10 supports TLS 1.2

    Ian Winder
    Business Owner - Latitude by Genesys