Latitude by Genesys - User Group

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  • 1.  Latitude and Reg F Update

    Posted 10-12-2021 14:37
    Development and testing continues for our upcoming patches to support Reg-F, we are still on plan to release at the end of this month. Once testing is completed we will post a firm release date and patch availability information. To ensure we make these updates available as soon as possible we may look to split into more than one ES so as not to hold up completed features whilst wrapping up others.

    Business user guide is currently being created for publication 10/18 outlining:

    • How each requirement is being implemented
    • Changes to the user interface in the Workform and Agent Desktop with screen captures / wireframes
    • Additional Account Analysis (Query Tool) conditions
    • Letter merge fields
    • Account Warnings, Notes and Events associated with Reg-F
    Technical Document containing new and modified tables will be published by 10/18

    As a reminder the patches are for Version 10 SU's 09 and 10, Version 11 SU01 and Liquid Latitude 2020R2. If you are not on one of these releases and require the Reg-F patches please contact Care to schedule an upgrade.

    Ian Winder
    Business Owner - Latitude by Genesys