Latitude by Genesys - User Group

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Latitude Reg-F Update for Final Patch and Supporting Documents

  • 1.  Latitude Reg-F Update for Final Patch and Supporting Documents

    Posted 11-18-2021 17:10

    Dear Latitude Clients,

    This Reg-F post is for Latitude v10 SU9, SU10 and V11 SU1 On-Premise Customers, and contains the same information as the recent email Blast

    (2020R2 Customers will receive a separate email and set of instructions).

    We have set up a SFTP site for you to download the Reg-F patch installation files, Installation Document, Known Issue document and Release Notes document. These 3 documents are also in the Latitude Community Library.  Please read all of the documents thoroughly prior to deploying in your UAT environments. Please perform thorough testing prior to deploying this patch in your production environments.

    You will need to track how long this deployment takes in your UAT environments in order to plan for the deployment in your production environments. Please take note of your UAT and Production database sizes to determine if the approximate time it will take to run the DBUpdate.

     Please use this SFTP site get the patches in lieu of submitting a case

         SFTP Location:

         Username: SFTP473533

         Password: Genesys@2021 (Do not copy and paste)

    Additionally, we will be hosting a "War Room" open Zoom meeting on Saturday from 10-4 EST for customers to join if they experience issues deploying the patch. We will be sending out the invite with further details tomorrow.

    Thank you,



    Jeff Calnan
    Genesys - Employees
    Customer Success Manager